Privacy Policy

Updated: 12 January 2026

This Privacy Policy explains how Bar Urbane (referred to as “we”, “us”, “our”) collects, uses, stores and discloses personal information via urbanebar.com.au (the “Website”).

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What personal information we collect

We may collect the following types of personal information:

Information you provide to us

Name

Email address

Phone number

Booking or enquiry details, including date, time, group size and any message you submit

Any other information you choose to provide via our Website forms

Information collected automatically
When you visit our Website, we may collect certain information automatically through cookies and similar technologies, including:

IP address, or an anonymised version where applicable

Device and browser information

Pages viewed and actions taken on the Website

Approximate location at a city or region level

Referral source, such as search engines or social media platforms

How we collect personal information

We collect personal information when you:

submit a form on our Website, such as booking or contact enquiries

interact with our Website through tracking technologies including Google Analytics and Meta Pixel

Why we collect, use and store personal information

We collect and use personal information to:

manage bookings and respond to enquiries

communicate with you about your booking or enquiry

improve the performance, usability and content of our Website

analyse marketing activity and advertising performance

maintain Website security and prevent misuse

Cookies, analytics and tracking pixels

We use cookies and similar technologies to operate and improve our Website.

Google Analytics
We use Google Analytics to understand how visitors use our Website, including pages visited, time spent on the site and general user behaviour.

Meta Pixel
We use the Meta Pixel to measure the effectiveness of our advertising and understand actions taken on our Website after interaction with our ads. This helps us deliver more relevant advertising across Meta platforms.

You can manage or disable cookies through your browser settings. Some Website functionality may be affected if cookies are disabled.

Disclosure of personal information

We do not sell personal information.

We may disclose personal information:

to trusted service providers who assist with Website analytics and advertising performance, including Google Analytics and Meta Pixel services

where required or authorised by Australian law

Overseas disclosure

Bar Urbane does not intentionally disclose personal information to recipients outside Australia.

However, some third-party platforms we use, such as Google and Meta, may store or process data on servers located outside Australia as part of their standard operations.

Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure by using reputable systems and limiting access where appropriate.

No method of transmission or storage is completely secure, but we take reasonable precautions to protect your information.

Accessing and correcting personal information

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete or misleading.

Requests can be made using the contact details below, and we will respond within a reasonable timeframe.

Privacy complaints

If you believe your privacy has been breached, please contact us and we will work to resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Email: contact@urbanebar.com.au
Website: urbanebar.com.au

Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our Website.